Kapilesh Stock Holding Pvt Ltd ("LoanZenith", "we", "our", or "the Company") values the privacy of everyone who installs and uses our mobile application. This Privacy Policy explains in clear terms how we handle personal data when you use our lending services.
By using the LoanZenith App, you agree that your information may be collected and used as described here. If you do not agree, please discontinue using the application.
1. Why We Need Your Data
To provide you with personal loan services, certain information is required. This helps us:
- Verify who you are and confirm your eligibility,
- Process loan applications and disburse funds,
- Manage repayments and detect fraud,
- Meet obligations under Indian law and Reserve Bank of India (RBI) rules,
- Improve the performance and security of our app.
2. Information You Provide to Us
When you sign up or use our services, you may share the following details:
- Personal identifiers such as your name, date of birth, gender, phone number, and email address.
- Identity and KYC documents like Aadhaar, PAN, voter ID, or other government-issued proofs, along with your selfie photograph or face data used for identity verification (KYC).
- Employment and financial details, including income, bank account details, repayment history, and credit score information.
- Contact details such as your address and, where relevant, reference or emergency contacts you provide.
3. Information We Collect Automatically
To keep our system secure and efficient, we may gather:
- Device details (model, operating system, IP address, identifiers),
- Network information,
- Usage data (how you interact with the app, crash reports, log data).
This information helps us detect risks, prevent misuse, and enhance reliability.
4. Changes to This Policy
As our services grow and regulatory requirements develop, this Privacy Policy may be amended from time to time. Whenever modifications are made, we will inform you within the application or through other suitable communication channels. We encourage you to review this Policy periodically so that you remain aware of the most current practices and standards we follow.
5. How We Use Your Information
Your data is processed only for purposes connected with our lending services, such as:
- Face data (such as a selfie image) is collected only to verify your identity, prevent impersonation or fraud, and comply with KYC and RBI-mandated requirements. It is never used for any other purpose.
- Reviewing loan applications and assessing eligibility,
- Disbursing funds and tracking repayment schedules,
- Customer support and service communication,
- Compliance with legal and regulatory obligations,
- Risk management, fraud prevention, and analytics to improve our services.
6. Sharing Your Information
We do not sell or rent your personal data. Information may be shared only with:
- Service providers who support our operations (cloud storage, customer service tools, payment processors),
- Credit bureaus and financial institutions for loan assessment,
- Regulators, courts, or authorities if legally required,
- Successor entities in the event of merger, acquisition, or restructuring, under strict confidentiality.
7. How Long We Keep Data
Your personal information is stored only as long as necessary for the purposes outlined here or as required by law.
- Face data and other identity verification information are used solely to complete the KYC verification process. In compliance with applicable financial regulations, this data will be retained for at least five years after verification is completed, after which it will be securely deleted or permanently anonymized.
- KYC documents and identity records may be kept in line with RBI guidelines.
- Financial and transaction data are retained until audits and legal requirements are completed.
- Once no longer needed, we delete or anonymize data securely.
8. Safeguarding Your Information
We adopt industry-standard protections such as encryption, firewalls, and restricted access to minimize risks of unauthorized access or misuse. However, no system is completely immune, so we encourage you to keep your account details private and notify us immediately of any suspicious activity.
9. Children's Privacy
Our services are not meant for individuals under the age of 18. We do not knowingly collect or store data from minors. If such information is identified, it will be removed immediately.
10. Updates to This Policy
We may revise this Privacy Policy occasionally. Any updates will be displayed within the app or communicated by email. Continued use after updates means you agree to the revised terms.
11. Contact Us
For questions, feedback, or requests related to this Privacy Policy, you may reach us at: